Principal Editor, Brand

Intercom is hiring a Principal Editor, Brand to join our fully remote team in the United States. As a Principal Editor, Brand, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with subject-matter experts • Optimize content for search and clarity • Maintain a consistent voice and style • Manage an editorial calendar • Write and edit content for a range of audiences What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • A portfolio of published work • SEO awareness is a plus • Attention to detail • Excellent writing and editing skills Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team