Principal DevOps Engineer, Networking

Zendesk is hiring a Principal DevOps Engineer, Networking to join our fully remote team in the United States. As a Principal DevOps Engineer, Networking, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Paid parental leave • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • On-call and incident response experience • Experience with AWS, GCP, or Azure Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team