Principal DevOps Engineer, Cloud

Intercom is hiring a Principal DevOps Engineer, Cloud to join our fully remote team in the United States. As a Principal DevOps Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Paid parental leave • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience • Experience with AWS, GCP, or Azure • Strong troubleshooting skills Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)