Principal Data Engineer, Risk

Zendesk is hiring a Principal Data Engineer, Risk to join our fully remote team in the United States. As a Principal Data Engineer, Risk, you'll turn data into insights and intelligent products. This is a freelance, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Communicate findings to technical and non-technical audiences • Maintain data pipelines and data quality • Partner with stakeholders to define metrics • Build and validate models and dashboards • Analyze large datasets to surface actionable insights What we offer: • Home office and wellness stipends • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with cloud data warehouses • Understanding of statistics and experimentation • Strong SQL and Python (or R) • Clear communication skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning