Principal Data Analyst, Forecasting

Zendesk is hiring a Principal Data Analyst, Forecasting to join our fully remote team in the United States. As a Principal Data Analyst, Forecasting, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with stakeholders to define metrics • Build and validate models and dashboards • Analyze large datasets to surface actionable insights • Communicate findings to technical and non-technical audiences • Maintain data pipelines and data quality What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong SQL and Python (or R) • Experience with data visualization tools • Understanding of statistics and experimentation • Familiarity with cloud data warehouses Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently