Principal Customer Success Specialist, SMB

Notion is hiring a Principal Customer Success Specialist, SMB to join our fully remote team in the United States. As a Principal Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Paid parental leave • Competitive salary and meaningful equity • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Notion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)