Principal Customer Success Specialist, SMB

DoorDash is hiring a Principal Customer Success Specialist, SMB to join our fully remote team in the United States. As a Principal Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DoorDash is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)