Principal Customer Success Specialist, SMB

Datadog is hiring a Principal Customer Success Specialist, SMB to join our fully remote team in the United States. As a Principal Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Data-driven and organized • Excellent communication • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing