Principal Customer Success Specialist, Renewals

HashiCorp is hiring a Principal Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Principal Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HashiCorp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Excellent communication • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment