Principal Customer Success Specialist, Renewals

GitHub is hiring a Principal Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Principal Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Flexible working hours across US time zones • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning