Principal Customer Success Specialist

Okta is hiring a Principal Customer Success Specialist to join our fully remote team in the United States. As a Principal Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team