Principal Customer Success Specialist, Enterprise

Zendesk is hiring a Principal Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Principal Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Generous paid time off and company holidays • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning