Principal Customer Success Specialist, Enterprise

ServiceNow is hiring a Principal Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Principal Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • 401(k) retirement plan with company match • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team