Principal Customer Success Specialist, Enterprise

Microsoft is hiring a Principal Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Principal Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Microsoft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Experience in customer-facing roles • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment