Principal Customer Success Specialist, Enterprise

Cloudflare is hiring a Principal Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Principal Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cloudflare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team