Principal Customer Success Specialist, Enterprise

American Express is hiring a Principal Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Principal Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • 401(k) retirement plan with company match • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment