Principal Customer Success Specialist

Cloudflare is hiring a Principal Customer Success Specialist to join our fully remote team in the United States. As a Principal Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Paid parental leave • Annual learning and professional development budget • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cloudflare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning