Principal Customer Success Manager, SMB

Databricks is hiring a Principal Customer Success Manager, SMB to join our fully remote team in the United States. As a Principal Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Paid parental leave • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Databricks is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning