Principal Customer Success Manager, Renewals

Airbnb is hiring a Principal Customer Success Manager, Renewals to join our fully remote team in the United States. As a Principal Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement What we offer: • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Airbnb is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment