Principal Customer Success Manager, Onboarding

Capital One is hiring a Principal Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Principal Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Home office and wellness stipends • Paid parental leave • Annual learning and professional development budget • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)