Principal Customer Success Manager, Onboarding

Airbnb is hiring a Principal Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Principal Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Airbnb is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently