Principal Customer Success Manager

MongoDB is hiring a Principal Customer Success Manager to join our fully remote team in the United States. As a Principal Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. MongoDB is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Data-driven and organized • Excellent communication • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team