Principal Communications Specialist, Technical

Intercom is hiring a Principal Communications Specialist, Technical to join our fully remote team in the United States. As a Principal Communications Specialist, Technical, you'll tell clear, compelling stories that inform and engage. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage an editorial calendar • Optimize content for search and clarity • Maintain a consistent voice and style • Write and edit content for a range of audiences • Collaborate with subject-matter experts What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • Paid parental leave • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to meet deadlines • Attention to detail • SEO awareness is a plus • A portfolio of published work Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently