Principal Communications Specialist, Marketing

Zendesk is hiring a Principal Communications Specialist, Marketing to join our fully remote team in the United States. As a Principal Communications Specialist, Marketing, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with subject-matter experts • Write and edit content for a range of audiences • Manage an editorial calendar • Optimize content for search and clarity • Maintain a consistent voice and style What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Attention to detail • Ability to meet deadlines • SEO awareness is a plus • A portfolio of published work Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment