Principal Communications Specialist

Intercom is hiring a Principal Communications Specialist to join our fully remote team in the United States. As a Principal Communications Specialist, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with subject-matter experts • Manage an editorial calendar • Write and edit content for a range of audiences • Maintain a consistent voice and style • Optimize content for search and clarity What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Attention to detail • Ability to meet deadlines • Excellent writing and editing skills • A portfolio of published work Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing