Principal Cloud Engineer

Zendesk is hiring a Principal Cloud Engineer to join our fully remote team in the United States. As a Principal Cloud Engineer, you'll keep our infrastructure reliable, scalable, and secure. This is a part-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Improve observability, alerting, and reliability • Monitor systems and respond to incidents What we offer: • Home office and wellness stipends • Paid parental leave • Generous paid time off and company holidays • Annual learning and professional development budget • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • On-call and incident response experience • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Hands-on with Kubernetes, Terraform, or similar Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently