Principal Cloud Engineer, Tooling

Zendesk is hiring a Principal Cloud Engineer, Tooling to join our fully remote team in the United States. As a Principal Cloud Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a part-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Automate deployments and reduce operational toil What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Scripting skills (Bash, Python, or Go) • On-call and incident response experience • Strong troubleshooting skills • Experience with AWS, GCP, or Azure Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning