Principal Business Operations Associate

ServiceNow is hiring a Principal Business Operations Associate to join our fully remote team in the United States. As a Principal Business Operations Associate, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze operational metrics • Coordinate across teams and vendors • Support strategic initiatives • Improve and document processes • Identify and remove bottlenecks What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Comfort with data and spreadsheets • Operations or analyst experience • Clear communication Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently