Principal Business Operations Associate, Go-to-Market

American Express is hiring a Principal Business Operations Associate, Go-to-Market to join our fully remote team in the United States. As a Principal Business Operations Associate, Go-to-Market, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Analyze operational metrics • Support strategic initiatives • Improve and document processes • Identify and remove bottlenecks • Coordinate across teams and vendors What we offer: • Home office and wellness stipends • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong problem-solving skills • Comfort with data and spreadsheets • Clear communication • Operations or analyst experience Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)