Principal Benefits Administrator, Talent

Zendesk is hiring a Principal Benefits Administrator, Talent to join our fully remote team in the United States. As a Principal Benefits Administrator, Talent, you'll support our people and build a great remote culture. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support hiring and onboarding • Manage HR processes and the employee lifecycle • Maintain accurate HR records • Administer benefits and policies • Advise managers on people matters What we offer: • Paid parental leave • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Discretion and confidentiality • Strong interpersonal skills • HR experience • Knowledge of employment practices Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)