Principal Backend Engineer, Infrastructure

Intercom is hiring a Principal Backend Engineer, Infrastructure to join our fully remote team in the United States. As a Principal Backend Engineer, Infrastructure, you'll design, build, and ship reliable software that scales to millions of users. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll design, build, and ship reliable software that scales to millions of users, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Develop, test, and maintain features across the stack • Improve performance, reliability, and developer experience • Review pull requests and mentor teammates • Write clean, well-tested, and documented code • Collaborate with product and design on new initiatives What we offer: • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience with version control and CI/CD • Solid understanding of data structures, APIs, and databases • Strong communication in a remote, async environment • US work authorization Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team