Principal Account Manager, SMB

Databricks is hiring a Principal Account Manager, SMB to join our fully remote team in the United States. As a Principal Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Competitive salary and meaningful equity • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Databricks is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing