Principal Account Manager, SMB

Apple is hiring a Principal Account Manager, SMB to join our fully remote team in the United States. As a Principal Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Paid parental leave • Generous paid time off and company holidays • Home office and wellness stipends • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning