Principal Account Manager, Renewals

Microsoft is hiring a Principal Account Manager, Renewals to join our fully remote team in the United States. As a Principal Account Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • Flexible working hours across US time zones • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Microsoft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment