Principal Account Manager, Onboarding

Elastic is hiring a Principal Account Manager, Onboarding to join our fully remote team in the United States. As a Principal Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • Annual learning and professional development budget • Paid parental leave • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Elastic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment