Platform Engineer, Observability

Twilio is hiring a Platform Engineer, Observability to join our fully remote team in the United States. As a Platform Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Automate deployments and reduce operational toil What we offer: • Flexible working hours across US time zones • Annual learning and professional development budget • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar • Strong troubleshooting skills Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)