Onboarding Specialist

Snowflake is hiring a Onboarding Specialist to join our fully remote team in the United States. As a Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Snowflake is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Experience in customer-facing roles • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing