Onboarding Specialist, SMB

Amazon is hiring a Onboarding Specialist, SMB to join our fully remote team in the United States. As a Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment