Onboarding Specialist, Renewals

Pinterest is hiring a Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Flexible working hours across US time zones • Home office and wellness stipends • Paid parental leave • Competitive salary and meaningful equity • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Pinterest is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing