Onboarding Specialist, Renewals

Intercom is hiring a Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment