Onboarding Specialist, Renewals

Instacart is hiring a Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Instacart is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)