Onboarding Specialist, Onboarding

Meta is hiring a Onboarding Specialist, Onboarding to join our fully remote team in the United States. As a Onboarding Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team