Onboarding Specialist

Intercom is hiring a Onboarding Specialist to join our fully remote team in the United States. As a Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment