Onboarding Specialist

Google is hiring a Onboarding Specialist to join our fully remote team in the United States. As a Onboarding Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Home office and wellness stipends • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Google is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong relationship-building skills • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment