Onboarding Specialist, Enterprise

Elastic is hiring a Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • Competitive salary and meaningful equity • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Elastic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Data-driven and organized • Excellent communication • Experience in customer-facing roles • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning