Onboarding Specialist, Enterprise

Amazon is hiring a Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Generous paid time off and company holidays • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Data-driven and organized • Experience in customer-facing roles • Strong relationship-building skills • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)