Machine Learning Engineer, Forecasting

Zendesk is hiring a Machine Learning Engineer, Forecasting to join our fully remote team in the United States. As a Machine Learning Engineer, Forecasting, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with stakeholders to define metrics • Maintain data pipelines and data quality • Communicate findings to technical and non-technical audiences • Build and validate models and dashboards • Analyze large datasets to surface actionable insights What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Understanding of statistics and experimentation • Familiarity with cloud data warehouses • Clear communication skills • Strong SQL and Python (or R) Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning