Lead UX Researcher, Design Systems

Zapier is hiring a Lead UX Researcher, Design Systems to join our fully remote team in the United States. As a Lead UX Researcher, Design Systems, you'll craft intuitive, beautiful experiences end to end. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Contribute to and maintain the design system • Design flows, wireframes, and high-fidelity mockups • Conduct and apply user research • Collaborate closely with product and engineering What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zapier is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Proficiency in Figma • Strong portfolio of shipped work • Understanding of accessibility and usability • Ability to give and receive feedback Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team