Lead UX Researcher, Design Systems

Twilio is hiring a Lead UX Researcher, Design Systems to join our fully remote team in the United States. As a Lead UX Researcher, Design Systems, you'll craft intuitive, beautiful experiences end to end. This is a contract, work-from-home role open to candidates across the US (Remote — US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Design flows, wireframes, and high-fidelity mockups • Conduct and apply user research • Contribute to and maintain the design system • Iterate based on feedback and data • Collaborate closely with product and engineering What we offer: • Paid parental leave • Competitive salary and meaningful equity • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to give and receive feedback • Understanding of accessibility and usability • Proficiency in Figma • Strong visual and interaction design skills Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team