Lead UX Designer

Intercom is hiring a Lead UX Designer to join our fully remote team in the United States. As a Lead UX Designer, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Conduct and apply user research • Collaborate closely with product and engineering • Contribute to and maintain the design system • Design flows, wireframes, and high-fidelity mockups What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Flexible working hours across US time zones • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Understanding of accessibility and usability • Ability to give and receive feedback • Strong visual and interaction design skills • Strong portfolio of shipped work Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing